Our Reception staff have received training and use a clinical matrix, developed in conjunction with our clinicians, to ensure they ask the right questions to enable them to book you in with the correct health practitioner or direct you to the correct person to help. For this reason they will always ask you for a brief description of the reason you are calling. All staff are bound by confidentiality so you can be assured that anything you say to our staff remains confidential.
You may consult any of our doctors but for continuity of care it is best to stay with one doctor for a period of illness.
As a practice that provides training for doctors and medical students you may be offered an appointment with a doctor in training. It will be explained to you how closely they are being supervised when you make your appointment.
Please ring our Reception on 01539 722660 to request an appointment with the Nurse, Assistant Practitioner or the Phlebotomist. If you are unsure of who you need to see a Patient Care Coordinator will be very happy to assist you.
You are able to request a telephone call back from the Doctor on-line through the practice clinical software via the link at the top of this page. If you are interested in making your appointments this way, please come to reception and bring photographic confirmation, e.g. a passport or new type driving license, with you. The Patient Care Coordinator will initiate guidance, user ID and password.
Please "check in" for your appointment using the arrivals touch screens situated in the ground floor foyer and by the lift on the first floor. This lets the clinician know you have arrived. Once checked in just take a seat outside the doctor or nurse's room and they will call you in. The nurses & assistant practitioners usually consult from rooms to the left at the top of the stairs (right as you leave the lift) except for the INR clinic. The doctors, pharmacist, counsellor, INR clinic & medical students consult from rooms off the large waiting area to the right on the first floor.
If you are attending for minor surgery or a contraceptive device fitting, please take a seat in the nurse's waiting area.
Home visits are for housebound and terminally ill patients who are unable to come to the surgery.
Requests for visits should, if possible, be made between 8.30 and 11.00am.
Please have the following information ready to help the Patient Care Coordinators to know when to alert the Doctor that it might be urgent:
Brief details of the problem, including when your symptoms first started
If you cannot decide whether you need to see a doctor or not, please give us a ring and we can discuss the problem on the telephone.
We have a mobile text facility that patients with hearing difficulty can use to contact the surgery. If you are interested in using this service please contact 01539 722660 and we will be happy to discuss this service with you.
We can also arrange for British Sign translation service during your consultation if needed.
People with communication difficulties or impaired hearing are able use the NHS 111
service via a textphone by calling 18001 111.
Station House Surgery is accessible by wheelchair, with a lift to the consulting rooms. Good parking is available, with reserved spaces for disabled patients near the front door, and ramp access to the main doors.
Patients must be able to trust their doctors and nurses with their lives & health. Whilst appropriate information sharing is essential for the efficient provision of safe, effective care we take our duty to protect the confidentiality of our patients extremely seriously and any breach of this confidentiality is not tolerated. All of our practice staff are fully trained and understand their responsibilities to protect your confidentiality, this includes the Patient Care Coordinators & administrative staff who you can trust completely.For further information please see our confidentiality policy
There are plenty of parking spaces in the main surgery car park which is through the tunnel between the surgery and Lloyd's pharmacy, down at the bottom of the car park in the unmarked spaces.
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